Job Summary: Under the Supervision of the Health Information Systems Manager, the EHR Support Specialist will assist in supporting the Electronic Health Record along with any ancillary systems. Qualifications and Requirements:Previous experience working with electronic health record systems, preferably as a trainer or superuser.Detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.Exceptional communication skills, both verbal and written, with the ability to communicate effectively via multiple communication channels, including phone, email, video conferencing, and instant messaging platforms.Strong analytical and problem-solving skills. Knowledge of healthcare workflows and PACE practices.Proficiency in Microsoft Office Suite applications, including Microsoft Teams, Outlook, Word, Excel, and PowerPoint, with the ability to create, customize, and share documents, spreadsheets, presentations, and communication materials Duties and Responsibilities:Responsible for administrative & system support for PACElogic/PrimesuiteProvide first line support for users and clinicians with questions and issuesDocument issues and response in the internal ticketing system to ensure high level responsiveness and satisfactionConfigure user profiles and manage all user licenses within PrimeSuite/PACE logicCoordinate meetings & trainings with software vendorsParticipate in upgrade planning, user process development, and trainingManage projects related to software on an as needed basisAssist in research, evaluation, and testing of new software and software upgradesProvide timely end-user customer support to employees with a high degree of customer satisfactionSubmit, and track to resolution, PACE logic/Prime Suite issues using the Jira ticketing systemCoordinate and support the planning and facilitation of ongoing training sessions including functionality and upgrade roll-out.Assist with administrative functions.Coordinate special projects as assigned.Attend weekly status calls with the EHR vendor